Geriatric Care Management | Home Care

What is a Geriatric Care Manager (GCM)?

Geriatric Care Managers are professionals trained as social workers, counselors and advocates who act as a guide and advisor for families who are caring for older adults. Our GCMs are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality and availability of resources in their communities.

At Wexner Home Care, our GCMs promote a holistic, client-centered approach to caring for older adults facing health challenges. We can provide answers at times of uncertainty; guide families to the actions and decisions that ensure quality care; and reduce stress, worry and time away from work for family caregivers.

Our professional care managers provide:

Assessment. Our GCMs can conduct objective evaluations of an older adult's physical, social and cognitive functioning. They identify potential problems that may impact a client's safety and quality of life. In addition, they can consolidate information from a variety of sources (including the client, family members, multiple physicians and other professional service providers) to create a complete overview of the client's needs, goals and solutions.

Communication. Often, family members of older adults have different opinions and expectations for their loved one's care. A geriatric care manager can bring everyone to the table and act as an impartial facilitator for discussions and decision making, ensuring the best interests of the client are served. A GCM can also provide long-distance support for families by acting as an extra set of eyes and ears. Additionally, GCMs can act as a hub, easing the flow of information between the client, family, multiple doctors and other professional service providers.

Feet on the ground. When demands on your time make caring for an older adult difficult or stressful, a GCM can step in to fill the gap. Our professionals can:
  • Accompany clients to medical appointments and report results back to family members.
  • Screen, coordinate and supervise the client's in-home service providers.
  • Be available on short notice to manage unexpected events.
  • Assist families in times of crisis, such as hospitalization or acute illness.

How Can a GCM Help?

Geriatric assessment: conducting an in-depth assessment, giving clients and families a clear, concise picture of their care needs.

Long-distance support: providing an extra set of eyes and ears for families living at a distance from their loved one.

Home care services: determining services that are right for a client and helping the family engage and monitor those services.

Medical management: attending doctor appointments; facilitating communication between doctor, other healthcare providers, clients and family; and monitoring adherence to medical orders and instructions.

Communication: keeping family members and professionals informed of the client’s well-being and changing needs, including 24/7 crisis management.

Relocation assistance: helping families evaluate and select the appropriate level of housing or other residential options.

Financial/legal support: reviewing or overseeing bill paying or consulting with client’s accountant, power of attorney holder or elder law attorney.

Safety and security: monitoring clients in the home, recommending devices and technologies to improve security and safety and identifying the risks or potential sources of exploitation or abuse.

Caregiver support: developing strategies to reduce stress and burnout among family caregivers.

Crisis and transitions: Pinpointing causes and solutions for significant and sudden changes in the health or well-being of the client and identifying the optimal resolution.

Resident advocacy: serving as liaison for the client, family and facility for those living in independent and assisted living or skilled nursing facilities; overseeing all care provided; and promoting the client’s emotional, physical and spiritual well-being.

What People Are Saying

"Families now have a place to turn that can manage the needs of their elderly family members. And this amazing service is available 24 hours a day, 365 days a year. . . At one point, we needed round-the-clock help and the professionals who were selected were great. The GCM administration was available 24/7 which I find remarkable. Each person we interacted with was professional and so very caring."
Carol Folkerth
Executive Director
JCC of Greater Columbus

""I wanted to let you know how pleased I am with the services provided by WHV geriatric care managers. This program has provided my client and his family with much needed support, coordination and communication that would not have been possible otherwise."
Sanford Melmed, MD
OhioHealth Primary Care


To Learn More

To find out more about how Wexner Home Care can help meet your or your loved one's geriatric care managment needs, call us at 614-231-4900 or email us at